Public, Criticize in Private!”
The Zoom call
with 17 managers was getting heated. The area manager responsible
for all 3 auto dealerships previously shared that all ideas would
be considered. When one of the sales managers vigorously made the
case for an old process he had used previously, the area manager
erupted in anger. He began cursing, calling the sales manager
names, and shouting in a 3 minute tirade. There was no useful
business conducted after that point.
general manager was upset with his kitchen manager. This GM had
never been trained in the kitchen. The kitchen manager had never
been trained in the dining room. Their differences finally resulted
in the GM screaming at the kitchen manager in the middle of the
Friday evening rush…throwing a glass at him. Neither would confront
the other in a respectful way. The kitchen manager resigned 3 days
later. During their time together they never had one respectful
conversation so that each could learn from the
The football team
of 8 year olds had made numerous mistakes. They were down by 3
touchdowns. From the beginning kickoff the coach was constantly
screaming at his players, berating them in front of their parents
and friends. His players were so shaken that their mistakes
multiplied. The result was predictable, a 31-0 loss with even more
screaming after the game.
In each case,
whatever learning and/or team-building opportunity was needed, was
lost. There is an effective process for leading a winning team.
You praise in public, and criticize in
Let’s break this
down. Most team members really want to do their best. Everyone
wants to win. Leaders teach team members the who, what, when,
where, why, and how to win. By counseling them in private, the team
members are more receptive to coaching and more likely to improve.
Criticism in public also negatively affects other team members,
customers, and fans. It also makes the leader or coach look small
whatever gets recognized…gets repeated! Constantly harping on
mistakes breeds…more mistakes. Praising team members in public
creates goodwill, plus better individual and team performance.
Thus, if you want better performance, look for reasons to
congratulate team members…in public. That action shows that you
care not only about their actions, but also about them as
Public…Criticize in Private! This is a primary
coaching method of disciplined, effective leaders.
And, that is
today’s Morning Minute.
Morning Minute 2/3/23:
“Who Inspires You!”
The 10 year old boy was introverted and shy. He was not athletic
and was overweight. He was a book worm, constantly reading school
books, magazines, library books, even his grandmother’s Reader’s
Digests. Even though he was one of 4 brothers, he was never
considered the most masculine.
The boy was very much into music. He sang in the church choir and
the school chorus. He played several musical instruments. He was
risk-averse preferring to avoid confrontation and fighting.
Although he enjoyed watching sports and hoped one day to compete,
his lack of coordination and inability to run fast kept him away
from physical competition.
At 12 years old, the boy was diagnosed with a strange disease
causing severe abdominal pain. After 3 days in the hospital, his
doctors could not determine a therapy to treat his symptoms,
sending him home telling him he would “probably grow out of this
ailment”. About the same time, this boy discovered the life
story of Theodore Roosevelt.
He read that Roosevelt was a sickly, uncoordinated youngster who
wore thick glasses. He learned how, as a boy, the future president
decided to build up his body, become an expert horseman, and a
great marksman. Roosevelt overcame his shortcomings to become a
military leader in the Spanish/American war, then became President
on the United States.
Inspired by the story of Theodore Roosevelt, this boy lost weight,
improving his eyesight, strength, and coordination. As his physical
well being improved so did his view of himself. He became a leader
in high school and in the high school band. He worked in
restaurants to pay his way through college.
That story of Theodore Roosevelt has inspired me to be more, do
more, and serve more. If he could do it…so could I. Through 12
years in restaurants and 41 years in auto dealerships, I have
pushed myself to exceed expectations. And I used the example of our
former president to keep me focused and motivated.
Who has inspired you? A parent? A teacher or coach? A priest,
preacher, or rabbi? Who would you most like to emulate? When you
are at your lowest, whose example do you follow to lift yourself up
and push yourself forward?
Let’s get a discussion going. Please reply back sharing who has
inspired you. Inspirational stories from real people like you and I
can help others find the inner strength to become the best version
of themselves. In order to help others, please, share your
That is today’s Morning Minute.