“How Do You
basic to how we build teams and achieve objectives. There is
communicating with clients, suppliers, and business partners.
However, no communicating is more important than how we communicate
with our team members. The basic elements for team member
development are described in the T.A.S.T.E. module. Those elements
are Truth, Accountability, Support,
Trust, and Empowerment.
performance, whether fantastic, average, or subpar, must be
addressed truthfully. If fantastic, then public praise and
recognition are warranted. If the performance meets the standard,
then communicate acceptance, while sharing with them how they may
improve. If it is subpar, point that out, ensure that the person
understands how to properly perform, and how the team is only as
good as the weakest link. Truthful feedback is required for top
team members must understand that what they do, and how they do it,
affects team performance. You cannot expect great team performance
if you don’t hold individuals accountable. As the leader you are
accountable for both your performance and theirs. You must
communicate what you expect, and then inspect what they do to
Your team members
are human. In addition to performance issues, they have personal,
family, health, and money problems as well. Through your one-on-one
discussions find out their personal and professional goals. Help
them chart a path to achieve these goals. Knowing that you care
about them as real people will create a tremendous amount of
goodwill, cooperation, and top performance.
there is no trust. If they make a mistake or if you make a mistake,
be sure to make the proper person accountable. If a
team member can handle more responsibility, train them, and watch
them grow. When a team member knows that you trust them, that
person will take more pride in their work, and perform at a
significantly higher level.
build a high performing team, team members must know how to do
their jobs well. Through cross-training they must also learn how to
do other team member’s jobs well. This is how you grow your bench,
so that absences will not seriously affect team performance.
Imagine leading a team where, because you have empowered them to be
more and do more, you are free to study, plan, and adjust to help
your team, business, or group achieve even more.
successfully using this T.A.S.T.E. module will help you develop
your high performing team.
And, that is
today’s Morning Minute.
Wednesday. Her alarm viciously pierces the morning silence. Due to
absences, Nicole has pulled double shifts at the hospital the last
2 days even though she was scheduled off. Her normal 10 hour shift,
4 days per week, starts today at 7:30am. Plus Nicole has a meeting
with her daughter’s teacher today at 5:15pm.
Friday at the airport. Brandon is beyond exhausted from working out
of town for 5 days in 5 separate cities, logging 3700 miles in the
air. His daughter has her school play at 7:00pm tonight and he is
taking the family to dinner afterward. His son has a baseball
double header Saturday at 9:00am and 2:00pm. Plus, he and his wife
are going to a friend’s birthday party at 6:00pm. Sunday school
plus 11:00am and 6:00pm services are on his agenda. And, Brandon
still has to wash the car and cut the grass.
Monday. Rachel just left her principal’s office where she was
informed that she would be conducting 2 hours of tutoring, 3 days
per week, for the next 9 weeks, all because a senior teacher opted
out of that duty. This is in addition to her normal 45 hour week
teaching STEM classes to 6th graders. Then her husband
calls sharing that he has to work late and won’t be home until
Does any of this
sound familiar? Are there days that drive you to the point of
breaking down? Of giving up? Of quitting? What is it that keeps you
going? What is the foundation that supports you when the walls are
closing in? What motivates you to keep going in spite of all the
obstacles, bad breaks, and people who let you down?
comes from many sources. It may come from your sense of
responsibility or duty to your family, customers, students, or
coworkers. You may not want to let them down by not honoring your
commitments. It may come from your drive to be successful: the best
at what you do. It may come from you’re feeling of pride in
reaching your goal or the joy you experience when helping
For me, it is my
relationship with God. He has a perfect plan for my life. He keeps
me centered and drives me forward. And, He equips me with the tools
I need to complete the tasks and challenges that I encounter, as I
endeavor to help others be the best versions of
My question is:
“What motivates you?”
That is today’s