“How Will You
Create Your 1st Impression?”
In today’s social
and business environments, we are taught to be accepting and
tolerant of each other.
This is expected
does not eliminate the necessity of making a good 1st
interaction, whether in person, on a phone call, or a web
conference, how you look, the way you speak, the questions you ask,
and the information you share will leave a lasting mental picture
of you in other people’s minds. How do you want them to see you
after that 1st impression?
Think of a person
you met for the first time on a phone call. After that call, what
was your mental picture of the person? Did the voice and
conversation please you, scare you, or disgust you? One of those
emotions will be triggered by that call.
In order to have
the other person have a pleasing mental picture of you, follow this
simple process. Smile while speaking directly into the phone.
Understand that what you say, and how you say it, is creating a
vision for the other person. Be polite and helpful, using please
and thank you. And, because a telephone will mute 40% of the volume
and inflection of your voice, speak up to be heard and
The same is true
in a web meeting. But now they have a picture. What do the clothes
that you are wearing say about you? Does the scene behind you
correspond with the image that you want others to have of you? And,
just like your phone conversation, use your voice to assist in
creating the mental picture you want to leave them
Your first in
person meeting, whether scheduled or by chance, is critical in
creating that 1st impression. How you speak, the way you
are dressed, and your conversation all create the other person’s
mental image of you. Ask yourself this: “How do you want the
other person to think of you after this interaction?” Then plan
your appearance, your demeanor, and your conversation to match the
vision you want to leave them with.
organization requires their employees (they call them cast members)
to dress, speak, and interact with guests as if they are “On
Stage!” while they are working or in costume. Using this
process, they have created a wonderful environment that is both
inviting and exciting.
“How Will You
Create Your 1st impression?”
That is today’s
Creates Great Processes!”
Good habits lead
doing the right thing even when unnecessary, so that when it is
necessary you will do the right thing instinctively out of
People, Product, and Promotion, Process is one of the 4
primary items to be managed by a successful leader.
When we were
young, most of us were taught the habit of crossing a street by
stopping, listening for traffic, and looking both ways before
crossing. After a few tries we adapted this as a habit; doing this
without thinking about it. This illustrates how good habits
lead to discipline. That discipline then becomes the
process of how to cross a street safely.
in our personal lives reduce stress, create better communication
with family and friends, keeps us safe, and can lead to happiness,
generational wealth, and personal growth. Great processes at work
create the framework for cooperation and teamwork, leading to
outstanding service for our clients, higher productivity, and
reduced turnover...all while enhancing sales and
At home, do you
have a written monthly budget that spends no more than 80% of what
you bring home? If so, you can donate, save, or invest that 20%.
Does that budget show when and to whom your bills need to be paid
so that they are always on time? Planning meals weekly based on
family schedules and what you have available saves both time and
money. These are all good habits that lead to
discipline that become processes.
At work, do have
a written schedule of what you and your team will accomplish this
week or month? Team members need a work schedule of work times and
assignments to be focused and productive. Training must be
scheduled to keep team members sharp. Plus, you will need to
schedule your time to both review team performances and to plan for
future events and opportunities. Schedules are good habits
that lead to discipline that become
must be written out and in the hands of those who will perform or
be held accountable for them. Production processes, sales
processes, construction processes, and delivery processes must be
written. Team members and managers must be trained to adopt best
practices (good habits). As these good habits are
learned and implemented, they become disciplined
people with bad processes or without discipline will never create
Please share what
is one of your best processes?