2 of a 2 part series.)
“Managing The 4 Ps!”
Superior leadership requires managing People, Processes, Products,
Start with yourself. Be accountable to yourself. When problems
arise, look first in the mirror to determine what you can do, or
should have done differently. Be the change you are trying to
Analyze every position on your team. Be sure that you have written
job descriptions. These are used to recruit, to guide actions, and
to ensure that you have the right people in the right jobs. When a
performance issue with a team member arises, you must retrain,
transfer, or terminate the person. Otherwise, team performance
Always be recruiting because you will always have need for
additional staff due to increased opportunities, resignations,
retirements, and transfers. When an additional team member is
required recruit online, through your associations, and/or in
Processes must be written and followed. These start with your
recruiting, onboarding, and training of team members. Having these
processes in place fosters teamwork, while managing expectations,
actions, plus individual and team performances.
Analyze every function of your team. Is the current process the
best way to accomplish tasks? To create the synergy of teamwork and
to manage performances, processes must be in place and followed.
Get your team involved in this analysis. Be open to new ideas
as technologies evolve, skill levels change, and new products
Ensure that you have the right products in house or readily
available for your clients. Whether you have a few products, or
thousands, you need a stocking guide to know how much to have
readily available. This guide will help you have the right items
available at the right time.
Analyze how you manufacture or source these products. Will your
purchaser get them in store, online, or at their location? How will
the purchaser learn how to use them properly? How will you price
them? Will you offer a warranty or guarantee on
Determine what and how services will be offered, performed, and
Promotion is last area to manage. Before advertising, determine
your budget and stay within it. Investigate opportunities for coop
funds to augment or offset your budget. Determine if online, mass
media, or email marketing is best. Plan promotions in
Your team’s success will be determined by how well you manage these
(Excerpted from Chapters 8-11 in WORK WITH ME NOT FOR ME
(Available in print or audio on
That is today’s Morning Minute.
Morning Minute: 8/04/23:
“Life’s About Changing!”
Looking back over the last 53 years, a Patty Lovelace song comes to
mind with the lyric: “Life’s about changing, nothing ever stays
Judy and I have had many changes over those years. We’ve lived in 6
different cities in Alabama, 3 in North Carolina, 2 in Georgia, and
1 in South Carolina. Our work sent us all over the United
Tying the knot as 19 year olds in 1970, we were still students,
working our way through college. She went to school in the mornings
and worked at night. I worked in the mornings and went to school at
night. Sundays were our escape day. After church we would crank up
the old Pontiac and ride wherever the road took us. We came back
exhausted Sunday night and started all over again on
We lived in Charlotte, NC when God graced us with our daughter,
Andrea. That was also where we bought our first house. After
relocating to Mobile, God sent us a son, Aaron. Starting in 2008,
the first of our 5 grand children was born. God is truly wonderful,
having blessed us many times over!
Over the years we would move 22 times and own 13 different houses.
There were many changes in location as we changed jobs, changed
industries, and our family grew. We both pursued different career
paths with many different challenges.
Augmenting our love for each other, there is another constant that
has never changed. This is our unwavering support for each other.
That helped us both to be successful in our different occupations.
We supported our different service organizations as well. She was
president of the Women’s Business and Professional Club one year. I
was president of the Rotary Club of Savannah West the next year.
Understanding and supporting each other has been our life’s
There are many reasons for a successful family like ours. The grace
that comes from God through the Holy Spirit, guides us as we make
decisions and navigate changes. Our support for each other has
never changed. And, our commitment to help, support, and mentor our
children and grandchildren is constant.
Yes, life is about changing. We must analyze changes, adapt, and
overcome them. Our love of God and for each other is the constant
that allows us to weather the storms and enjoy the opportunities
that life’s changes provide.