“How Do YOU Use Your Phone?”
Your business and cell phones are important tools.
It is crucial you learn to use these tools properly and
effectively! Employ these professional phone techniques to ensure
success when sharing or receiving information.
your objective(s) before calling…
it to obtain or share information?
set up or confirm an appointment?
make a sale?
the other person answers their phone…
speaking immediately. Delaying more than 4 seconds may cause the
person you called to hang up.
yourself up front. For instance, “This Larry from
ask for the person or department you are calling.
the person you called answers, re-identify yourself.
take the curse off of the call. Asking, “Did I catch you at an
OK time?” You will get one of three responses
That is your signal to proceed.
Then ask, “When would be the best time for me to call
this all about?”
Another signal to proceed with your call.
you must leave a message…
it brief; 20-30 seconds at most.
your callback name and number twice. This allows the person time to
get pen and paper to write down the message.
people do NOT listen to voice mails. Follow up your voicemail with
an email and a text to ensure they receive your
the phone quickly…three rings maximum.
you are the phone operator, your job is to transfer the call to the
proper person or department. Always ask, “How may I direct your
call?” Do not ask “How may I help you?”
Basic phone manners:
the speaker function to talk on your phone (unless you are in your
car) is rude and annoying to the other person and to those around
you. Always ask for permission to put the other person on
people speak slowly, some very fast. By mirroring the speed of the
other person, they will be more comfortable with you and more
inclined to respond positively to the information you are
Using these simple processes to guide your efforts when using your
phone, will help you master the use of this
That is today’s Morning Minute.
Contact me to discover how much better
your team members phone skills can be.
Morning Minute: 9/01/23
“F. O. C. U. S.”
This acronym may be the most important message we share this
As I focus on stowing away loose items in advance of a
hurricane, I am reminded of a quote from Chandler Bolt, founder of
His message was to FOCUS: “Follow One
Course Until Successful!”
I have been guilty of scattering my efforts lately. First, there
was a course in copyrighting so my words would convey the pictures
in my mind. Then, 7 months were invested in writing my first book,
WORK WITH ME NOT FOR ME. That labor of love, recounted the
methods employed by my teams to successfully turn around failing
businesses. Then, my efforts were required to publish and
self-promote the book while serving clients as a personal success
Along the way I was advised to get very active on social media to
build a list of devoted followers. This led to the launch of the
LarryonLearning Morning Minutes that are published twice-weekly,
emailed to my followers, and posted on social media platforms. And,
recently, I have been developing several courses to aid students to
develop their skills in leadership, team building, and sales. These
courses will address the need for these skills in my
While these efforts have been worthwhile, none has been as
successful as my work turning around failing businesses. In those
situations, I had to be totally focused on the processes required
to create those successful turn-arounds. That laser-like focus has
been missing recently.
So, all my efforts now and into 2024 will be laser focused on
helping professionals gain the skills and knowledge required to be
successful leaders and managers. This will be accomplished by
continuing to serve my coaching clients while facilitating group
sessions via challenges and webinars, eventually leading to a
Master Class for those students seeking even greater
To keep me focused on what is important to you, please share
with me the issues and problems that you are dealing with
currently. These include any subject or issue that is keeping you
from reaching your goals. Most will fall into one of the 4 Ps,
People, Processes, Products, or Promotion. However, you may want to
facilitate more effective meetings, build stocking levels, learn
conflict resolution, forecasting, or other skills.
You can text me at 864-630-2625, email me at
or PM me on LinkedIn or Facebook.
Let’s start a conversation. I look forward to hearing from
“Follow One Course Until Successful!”
That is today’s Morning Minute!